Simple, structured, transparent
From your first contact with LettingOps to every resolved maintenance issue — here is exactly how the service works.
How LettingOps operates
Every interaction follows a documented, consistent process. No ambiguity — just clear steps, clear responsibilities, and clear outcomes.
Landlord subscribes
You choose a service tier — Essential, Managed, or Complete — based on your portfolio size and desired level of involvement. We set your repair approval threshold together and establish your communication preferences.
Tenants report issues
Maintenance issues are submitted through structured channels. Each submission captures the key details needed to assess and act on the issue — preventing vague or incomplete reports.
LettingOps triages
We assess the reported issue: is it an emergency, urgent, or routine matter? We determine the appropriate response, required trades, and whether it falls within your approval threshold. You are notified of the classification and proposed action.
Contractors coordinated
We arrange the appropriate contractor, schedule access with the tenant, and confirm the appointment. Where costs exceed your approval threshold, we contact you for confirmation before proceeding. Contractor invoices are paid directly by you.
Issue resolved
Once works are complete, we confirm resolution with the tenant and provide you with a structured update — including what was done, by whom, and at what cost. All records are retained for your reference.
You stay in control
When you subscribe, you set a repair approval threshold — for example, £150 per job.
LettingOps can arrange and approve works below that threshold without contacting you each time. For anything above it, we always seek your confirmation first.
This keeps routine maintenance efficient while ensuring you retain full financial control.
Example: Threshold set at £150. A plumber quotes £95 — LettingOps proceeds. A boiler repair quotes £420 — LettingOps contacts you for approval before booking.
How we keep you updated
- ✓ Issue acknowledgement on receipt
- ✓ Triage classification and proposed action
- ✓ Contractor appointment confirmation
- ✓ Approval request (where threshold exceeded)
- ✓ Completion confirmation with summary
What happens when you contact us
Onboarding is straightforward — no lengthy contracts or complex setup.
What changes for tenants
Tenants report maintenance issues through a structured channel rather than calling you directly. The landlord-tenant relationship remains unchanged — LettingOps coordinates on the operational side only.
Tenants are not managed, assessed, or contacted in any way beyond the coordination of the maintenance issue they have reported. LettingOps has no relationship with tenants beyond this scope.
Tenant interaction scope
- ✓ Receiving maintenance reports from tenants
- ✓ Confirming contractor visit times
- ✓ Confirming access arrangements
- ✓ Confirming resolution of the reported issue
Outside our scope
- ✕ Tenancy management or disputes
- ✕ Rent, arrears, or deposit matters
- ✕ Legal notices or enforcement
- ✕ Any communication beyond the maintenance issue
Ready to get started?
Review pricing or contact us to discuss your portfolio.