Core services
Structured operational coordination for your rental property — from first report to resolved issue. Nothing more, nothing less.
What LettingOps handles
Every service is designed around operational clarity — structured processes, documented outcomes, and landlord control.
Maintenance Coordination
We manage tenant-reported maintenance issues from first contact to confirmed resolution — coordinating all parties and keeping you updated throughout.
What this includes
- ✓ Receiving and logging maintenance reports from tenants
- ✓ Initial assessment and documentation of each issue
- ✓ Coordinating access and scheduling with tenants
- ✓ Follow-up and completion confirmation
- ✓ Documented records for each maintenance event
Issue Triage
Every reported issue is assessed and categorised before any action is taken — ensuring the right response, at the right time, with your approval thresholds respected.
Triage categories
Immediate risk to safety or property integrity — e.g. gas leak, flooding, total loss of heating in winter. Escalated immediately.
Significant disruption to tenants' reasonable enjoyment — e.g. boiler failure, broken lock, plumbing fault. Addressed within days.
Non-urgent maintenance and general repairs — e.g. dripping tap, minor cosmetic work. Scheduled in normal course.
Contractor Management
We coordinate trusted independent contractors and monitor the completion of works — including scheduling, access coordination, and outcome reporting.
What this includes
- ✓ Sourcing appropriate trades for each job type
- ✓ Scheduling visits and coordinating with tenants for access
- ✓ Obtaining quotes within your approval threshold
- ✓ Escalating for landlord approval where required
- ✓ Monitoring work completion and quality confirmation
Landlord Reporting
Clear, structured updates at every stage — so you know the status of each issue without having to chase or manage it yourself.
Reporting includes
- ✓ Issue acknowledgement and triage outcome
- ✓ Contractor appointment confirmations
- ✓ Approval requests where threshold is exceeded
- ✓ Completion confirmation and summary
- ✓ Periodic portfolio summaries (Managed and Complete plans)
Property Inspections
Bi-annual property inspections with structured photographic reporting — available on Managed and Complete plans. Designed to identify maintenance risks before they become costly problems.
Inspection reports include
- ✓ Full property walkthrough — internal and external
- ✓ Photographic documentation of condition
- ✓ Identification of emerging maintenance risks
- ✓ Written summary report delivered to landlord
- ✓ Recommended actions with priority classification
Standalone inspections also available — see pricing.
What we do — and what we don't
Transparency about our scope is central to how LettingOps operates.
We do
- Maintenance request handling
- Issue triage and prioritisation
- Contractor coordination
- Repair scheduling and monitoring
- Landlord updates and reporting
- Property inspections (selected plans)
- Approval threshold management
- Certification coordination (EPC, Gas Safety, Electrical)
We don't do
- Rent collection or processing
- Tenancy management
- Tenant sourcing or referencing
- Deposit handling or protection
- Tenancy agreement preparation
- Legal dispute representation
- Letting agency services
- Holding client money
This clear boundary protects landlords, tenants, and LettingOps — and keeps our service focused on what we do well.
Ready to discuss your property?
Contact LettingOps to find the right service tier for your portfolio.