Privacy Policy
How LettingOps Ltd collects, uses, and protects your personal data.
This Privacy Policy explains how LettingOps Ltd (company number 17021264, registered in England and Wales) collects, uses, stores, and protects personal data when you use our website or engage with our services. We are committed to handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
LettingOps Ltd is the data controller for personal data collected through this website and in connection with our operational coordination services. Our contact details are:
- Company: LettingOps Ltd
- Company number: 17021264
- Registered in: England and Wales
- Email: hello@lettingops.co.uk
2. What data we collect
We may collect the following categories of personal data:
Data you provide directly
- Name and contact details (email address, phone number)
- Information submitted through our contact form, including enquiry details and service interest
- Any correspondence you send to us by email or otherwise
Data collected automatically
- Technical data such as your IP address, browser type, and pages visited (if analytics tools are in use)
- Cookies and similar tracking technologies (see our Cookie Policy)
We do not collect sensitive personal data (special category data) through this website. We do not hold or process financial data such as bank account or payment card details.
3. How we use your data
We use personal data for the following purposes:
- To respond to enquiries submitted through our contact form or by email
- To provide, manage, and improve our operational coordination services
- To communicate service-related updates or relevant information to existing clients
- To comply with legal obligations
4. Legal basis for processing
We rely on the following legal bases under UK GDPR:
- Legitimate interests — to respond to enquiries and operate our business effectively
- Contractual necessity — to perform services agreed with clients
- Legal obligation — where processing is required to comply with applicable law
- Consent — where you have provided explicit consent (e.g. for marketing communications, if applicable)
5. Who we share your data with
We do not sell or rent personal data to third parties. We may share data with:
- Trusted service providers who assist with website hosting, email delivery, or business operations, under appropriate data processing agreements
- Contractors or third parties where necessary to fulfil a service you have requested, and only to the extent required
- Regulatory authorities or law enforcement where required by law
6. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months unless a service relationship has commenced. Client data is retained for the duration of the engagement and for a period thereafter as required by our legal and business obligations.
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at hello@lettingops.co.uk. We will respond within one calendar month.
8. Cookies
This website may use cookies. For full details of the cookies we use and your options, please see our Cookie Policy.
9. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies independently.
11. Changes to this policy
We may update this Privacy Policy from time to time. The date of the most recent revision appears below. Continued use of our website after any changes constitutes acceptance of the updated policy.
12. Complaints
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Details are available at ico.org.uk.